Pattonair Limited and Pattonair (Derby) Limited (“we”) are committed to protecting and respecting your privacy. This policy (together with our website terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. For the purpose of the General Data Protection Regulation (the “GDPR”), the data controller is Pattonair Limited of Ascot Business Park 50 Longbridge Lane Derby DE24 8UJ.

INFORMATION WE MAY COLLECT FROM YOU

Information that you provide by filling in forms on www.pattonair.com (our “Site”). This includes information provided at the time of registering to log-in to our customer portal, posting material or requesting further services. We may also ask you for information if you report a problem with our Site. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. We may also retain:

  • details of transactions (if any) you carry out through our Site and of the fulfilment of your orders; and
  • details of your visits to our Site including traffic data, location data, weblogs and other communication data, the uses for which will be explained further below.

TECHNICAL DATA

We may collect information about the device you use to browse our Site, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

COOKIES

A cookie is a small file of letters and numbers that we store on your browser or device if you agree.

We use the following types of cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into our portal, or help the Site to remember what language or region you have chosen to display.
  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Site. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Social Media Sharing Buttons. We do use sharing buttons in order to make it easier for you to follow our content via your social media pages. These buttons are third-party cookies which are placed onto your device when you visit our Site. Even without you clicking on the relevant sharing button, these sites are aware that you have visited our Site, and may use this information when building their profile of you, and deciding what advertisements you might like to see. You should check the respective policies of each of these social networks to see how exactly they use your personal data. This process does not involve us collecting or storing any of your personal data ourselves.

You can refuse to accept all or some cookies by modifying settings within your browser (for guidance on how to do this visit www.aboutcookies.org). However, if you block strictly necessary cookies, you may be unable to access certain parts of our Site.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us, our parent company or for one of our suppliers. Since Pattonair is a global company, we often need to transfer personal data about our clients to other Pattonair branches located in different jurisdictions, including the United States. Where this happens, your personal data is protected by means of a data sharing agreement which we have put in place between the various Pattonair companies who have access to it.

We will take all steps reasonably necessary to ensure that your data is treated in accordance with this privacy policy and the GDPR. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data once it reaches us, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your personal data, we will employ a variety of physical and technical measures to keep it safe and prevent unauthorised access to, use or disclosure of it. We control who has access to your data (using both physical and electronic means). These means include an electronic firewall and other protection measures that involve virus-scanning, installation of security patches, vulnerability testing, backup and recovery planning and other steps designed to improve data protection. Our staff receive data protection training and we have a set of detailed procedures, which they are required to follow when handling personal data.

USES MADE OF YOUR PERSONAL DATA

We will only use your personal data where the law allows us to do so. Most commonly, we will use it:

  • with your consent (note that you may withdraw this at any time, though any use of your personal data made before you withdraw consent will still be lawful);
  • where we need to perform a contract with you directly;
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (see the Legitimate Interests section below); or
  • where we need to comply with a legal or regulatory obligation.

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your device;
  • To provide you with information, products or services that you request from us;
  • To carry out our obligations arising from any contracts entered into between you and us, or between us and your employer;
  • To notify you about changes to our Site or the services we offer.

LEGITIMATE INTERESTS

We may rely on legitimate interests to process your personal data, provided that your interests do not override our own.

Where we rely on legitimate interests, these interests are:

  • to keep our records updated and to study how our Site and other services are used;
  • to administer and protect our business and web presence (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting);
  • to inform our marketing strategies; and
  • to grow our business, including by providing you with information about our goods and services that may be of interest to you.

DISCLOSURE OF YOUR DATA

We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal data to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Pattonair Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Pattonair Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

OTHER SITES

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

RETAINING YOUR PERSONAL DATA

We collect and store personal data for purposes connected with our business. As such, we will only retain your personal data for as long as necessary for those purposes. We verify our records periodically and if we learn that you are no longer involved with a business that is in our database, we will erase your personal data.

We keep information which forms part of our business record for a minimum of seven years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it. We may retain certain records for longer than seven years in a few specific cases where required by law.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes, we will inform you if we intend to use your data for such purposes or if we intend to disclose it to any third party for such purposes. You can also exercise the right at any time by contacting us at our Data Protection Department, Pattonair Limited, Ascot Business Park, Longbridge Lane, Derby DE24 8UJ.

ACCESS TO INFORMATION

You have the right to access any part of the personal data that Pattonair holds about you. Your right of access can be exercised in accordance with data protection law. Any access request will be processed and completed within 1 month of the request being made.

RIGHT TO ERASURE

You have the right to request the deletion or removal of personal data in circumstances where there is no compelling reason for us to continue to hold or process it.

RIGHT TO DATA PORTABILITY

You have the right to obtain and re-use your personal data for your own purposes across different services. Your right to data portability can be exercised in accordance with the GDPR. Any request will be processed without undue delay, and the data will be provided in a structured and readable form.

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so (for example, because the data no longer exists or there is an exception which applies to your request).

MAKING A COMPLAINT

If you believe that your data protection or privacy rights have been infringed, you should contact the UK Information Commissioner's Office, which oversees data protection compliance in the UK. Details of how to do this can be found at www.ico.org.uk.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Data Protection Department, Pattonair Limited, Ascot Business Park, Longbridge Lane, Derby, DE24 8UJ. You can also e-mail us at gdpr@pattonair.com or call us on 01332 886 200 and ask to speak to the Chief Information Officer.