Learn more about Pattonair and what we stand for.
Pattonair remove supply chain complexity and cost, bringing quality, value and performance every time to every customer.
The core of our business is developing bespoke solutions for handling many thousands of mission-critical ‘C and B class’ parts. We have extensive relationships with several manufacturers globally, giving us access to a wide range of products. Our high quality standards and approval system allows for faster, more efficient and cost effective aerospace product distribution. This allows us to help you enhance your competitive edge through effective supply chain management, allowing you to focus on your core business activity, whilst increasing efficiency, improving product availability and profitability.
Every year, over 2,000 customers trust Pattonair to provide products and services in support of their global operations. These customers include Airbus, BAE Systems, Eaton, GE, Meggitt, Parker, Rolls-Royce, Safran Group and UTC. To these and many more MRO, Airframe, Systems and Engine OEMs, we offer a truly global presence in the Aerospace sector, with unparalleled service and quality
Wherever you are, and whatever you need, we will provide supply chain management expertise to suit your requirements.
We operate according to our four core values which are adopted by each of our employees worldwide. These values are the cornerstone of our business, and form the basis of everything that we do, laying the foundations of how we aim to achieve our strategy.
We believe our values are what set us apart from our competitors, allowing us to deliver a truly unique service to each customer. Our employees are at the forefront of delivering customer service excellence, really illustrating our commitment and belief of these values.
We build effective long term collaborative relationships & support our colleagues.
We value the generation of ideas, challenge ourselves and embrace change to improve our performance to customers.
We take personal accountability for delivering outstanding service to our customers, internally and externally.
We strive to achieve high goals and targets, seeking feedback to learn and grow.
We are committed to reducing our environmental impact at the facilities we operate in around the world, promoting responsible energy management. Our staff are fully engaged in this commitment and make active contributions to reduce energy consumption, and our environmental impact.
Our Green Team is focused on reducing the energy we consume, increasing the amount we recycle and reducing landfill waste from our facilities.
We write a Corporate Social Responsibility Report every year where we detail the efforts taking place across the globe, ensuring we are in line with our environmental and community commitments. This is an annual report delivered both internally and externally.
Pattonair’s Health and Safety policy (Safety First, Foremost and Always), aims to achieve zero injuries and zero instances of work related ill health. This is underpinned by a fundamental belief that all workplace injuries and instances of occupational ill health are preventable, and that good Health and Safety management is good business practice.
Pattonair aspires to be the industry leader in this discipline, knowing that effective Health and Safety relies on strong company culture, management commitment, strategic planning and measurement, communication and teamwork.
All operations utilise key performance indicators (KPIs) that measure our Accident Frequency Rate, our Lost Time Incident rate and our percentage sickness absence.
Customer Service is paramount to our continued success and growth within our business. This is key to how we interact with both external customers and each other. We take pride in everything we do - this includes pride in our work, pride in how we communicate, pride in our colleagues, and pride in Pattonair.
Our pride programme started in the summer of 2013, and has become a way of life for our business. Pride has a set of ’12 Customer Service Commitments’ that are linked to our core values, ensuring we provide excellent customer service, and stay true to our values.
Pride is our ability to provide a better service, both internally and externally, it’s our differentiator. We are proud to be leading the way in customer service excellence.
Our Zero Defects programme is our Key enabler in providing excellent customer service. We are committed to embedding this culture to create a mindset to never walk away from a problem.
We are motivating our employees and suppliers to strive to deliver right first time to avoid and eliminate defects from the supply chain
We are committed to providing our employees with the tools & techniques to feel empowered to make a difference, making Zero Defects a way of life at Pattonair.