Whistleblowing

Aim and Purpose of the Policy

The aim of this Policy is to inform employees of the Companies commitment to the highest standards of openness, honesty and accountability. Where an individual discovers information which they believe shows serious malpractice, wrongdoing or neglect within the organisation then this information should be disclosed internally without fear of reprisal. Officially this is called 'making a disclosure in the public interest'.

General

The Company recognises that incidents of wrongdoing in the workplace are unacceptable and is therefore committed to ensuring that any such malpractice is prevented and immediately dealt with if it should arise.

Employees are often the first to realise that there may be something wrong within the Company, however, may not express concerns because of feelings that speaking up would be disloyal to colleagues or to the Company. Employees may also fear harassment or victimisation. In these circumstances it may be easier to ignore the concern rather than report what may be just a suspicion of malpractice.

The Company encourages its employees to raise genuine concerns about wrongdoing at the earliest practicable stage rather than wait for proof. Wrongdoing within the Company is taken very seriously.

This procedure is to provide safeguards to enable all employees to raise concerns about wrongdoing in connection with the Company. The aim is to provide a rapid mechanism under which genuine concerns made in good faith can be raised internally without fear of repercussions to the individual.

  • The Company believes that good communications among workers at all levels promote better business practice
  • The Company will not tolerate wrongdoing by workers at any level.
  • If you have a serious concern relating to one of the areas listed below the matter can be reported, in the manner set out in this procedure, without fear of reprisals.
  • The purpose of this procedure is to enable the Company to investigate and deal properly and sensitively with allegations of wrongdoing raised by employees.
  • You should use this procedure if you wish to report or raise concerns about wrongdoing of the nature listed below. It is not intended to replace the grievance procedure, which continues to be the appropriate way to raise personal issues relating to your job or employment.

Customers & Suppliers

If an employee genuinely believes that the Company or any employee of the Company has taken, is intending or has failed to take action that is reasonably believed, will lead or amount to:

  • A criminal offence;
  • A failure to comply with any legal obligations;
  • A miscarriage of justice;
  • Danger to the health and safety of any individual;
  • Damage to the environment; or
  • the deliberate concealment of information tending to show any of the matters listed above.

Employees should disclose this information in confidence through our externally provided confidential reporting service; Safecall (details on page 5), a multilanguage, externally managed reporting service. If such a disclosure is made, full details should be provided and, where possible, supporting evidence. It is important that these types of issues are dealt with sensitively and quickly. Anonymous disclosures are allowed but are strongly discouraged as they are likely to hinder effective investigation. If you disclose information in accordance with this procedure, in so far as it is reasonably practicable, your identity will be kept confidential.

Following receipt of an investigation report from Safecall:

  1. The Company will promptly investigate any allegation and will take whatever action it considers appropriate. Assistance may be required during the investigation from the employee making the allegation, where assistance is required it will be done so sensitively and confidentially. The allegation will be addressed seriously and the employee making the allegation will be informed of the outcome of the investigation as soon as practicable.
  2. If it is reasonably believed by the employee making the complaint that the nature of the concern relates to any of the areas set out above and the information is disclosed to the appropriate person under this procedure in good faith, no action will be taken against the employee for making the disclosure.
  3. The Company will take appropriate action against any person:
    • Found to be victimising another person for using this procedure, or deterring any person from reporting genuine concerns under it; or
    • Making the disclosure/allegation maliciously, or where there were no reasonable grounds for believing that the information supplied was accurate.
    • For those people employed directly by the Company, disciplinary action may be taken, which may result in dismissal.
Country Telephone Number
China Unicom 1 0800 744 0605
China Telecom 1 0800 440 682
France 00800 7233 2255
Germany 00800 7233 2255
Italy 00800 7233 2255
Poland 00800 7233 2255
Singapore 800 4481 773
Spain 00800 7233 2255
UK 0800 915 1571
USA 1 866 901 3295

Alternatively, Safecall can be contacted via e-mail pattonair@safecall.co.uk or via the web www.safecall.co.uk/report