Quality and Service First - Striving for the highest standards

As a leading supply chain management service, our aim is to help our customers get the right quality product at the right time, by providing proven supply chain expertise and solutions. We ensure quality assurance by embedding suitable controls within our Business Management System, in accordance with ISO9001, AS/EN9120 and FAA AC 00-56. We strive toward perfect quality performance and believe this is vitally important to our success and to our customers.

In the USA, our Uniseal® product meets AS9100. This is the quality systems aerospace model for quality assurance in design, development, production, installation and servicing. AS9100 was developed using the ISO 9001 standard.

Within scope of our customer and industry approvals, we offer a range of technical services, including:

  • Supplier selection and approval
  • First Article Inspection Report (FAIR)
  • Dossier de Validation Industrielle (DVI)
  • Product Part Approval Process (PPAP) document authorisation
  • Supplier development programmes
  • Serialised part management
  • EASA (European Aviation Safety Agency) and FAA (Federal Aviation Administration) part release
  • Product verification
  • Obsolescent management
  • Standard part qualification
  • Design For Excellence (DFX)
Quality Image

Continuous Improvement

Kaizen

We are proud to have expert and passionate employees that are dedicated to offering continuous improvement throughout our supply chain, globally. We are constantly striving to reduce waste and costs using lean activity practice, and utilising our experienced team. This continuous improvement approach has resulted in exceptional customer performance, with our facilities routinely achieving best in class performance.

Focusing on Customer Service

Across Pattonair, our “PRIDE – Always Outstanding” customer service programme ensures all our employees continue to drive excellence in customer service. Recently we have been recognised by a number of our major customers for our outstanding service, with our first UK facility gaining SC21 Silver status for excellent performance levels. This is a recognition given by the UK Aerospace, Defence and Security (ADS) sector for performance to all our customers.

Every year, over 2,000 customers trust Pattonair to provide products and services in support of their global operations. These customers include Airbus, BAE Systems, Eaton, GE, Meggitt, Parker, Rolls-Royce, Safran Group and UTC. To these and many more MRO, Airframe, Systems and Engine OEMs, we offer a truly global presence in the Aerospace sector, with unparalleled service and quality.