About us

Pattonair are the leading global aerospace and defence supply chain provider, with over 40 years of experience in the industry. We are proud to offer scale, expertise and flexibility in our global service offering, all tailored to your needs. Wherever you are, and whatever you need, we will provide supply chain management expertise to suit your requirements.

We have extensive relationships with several manufacturers globally, giving us access to a wide range of products. Our high quality standards and approval system allows for faster, more efficient and cost effective aerospace product distribution. This allows us to help you enhance your competitive edge through effective supply chain management, allowing you to focus on your core business activity, whilst increasing efficiency, improving product availability and profitability.

We pride ourselves on delivering unparalleled customer service worldwide, offering global coverage from dedicated facilities. Pattonair remove supply chain complexity and cost, bringing quality, value and performance every time to every customer.

Values

We operate according to our four core values which are adopted by each of our employees worldwide. These values are the cornerstone of our business, and form the basis of everything that we do, laying the foundations of how we aim to achieve our strategy. We believe our values are what set us apart from our competitors, allowing us to deliver a truly unique service to each customer. Our employees are at the forefront of delivering customer service excellence, really illustrating our commitment and belief of these values.

Our values are:

Build with Integrity Fairness and Trust

We build effective long term collaborative relationships & support our colleagues.

Challenge and Innovate

We value the generation of ideas, challenge ourselves and embrace change to improve our performance to customers.

Always Put Outstanding Service First

We take personal accountability for delivering outstanding service to our customers, internally and externally.

Make Ambition Work

We strive to achieve high goals and targets, seeking feedback to learn and grow.

Leadership Team

Pattonair’s Leadership team comprises of five members, led by our CEO and Chairman. They come from various areas of the business including Strategic Procurement, Finance, Quality and Commercial.

Corporate Social Responsibility

CSR - Waste recycling image

We are committed to reducing our environmental impact at the facilities we operate in around the world, promoting responsible energy management. Our staff are fully engaged in this commitment and make active contributions to reduce energy consumption, and our environmental impact.

Our Green Team is focused on reducing the energy we consume, increasing the amount we recycle and reducing landfill waste from our facilities.

We write a Corporate Social Responsibility Report every year where we detail the efforts taking place across the globe, ensuring we are in line with our environmental and community commitments. This is an annual report delivered both internally and externally.

Health & Safety Commitment

Pattonair’s Health and Safety policy (Safety First, Foremost and Always), aims to achieve zero injuries and zero instances of work related ill health. This is underpinned by a fundamental belief that all workplace injuries and instances of occupational ill health are preventable, and that good Health and Safety management is good business practice.

Pattonair aspires to be the industry leader in this discipline, knowing that effective Health and Safety relies on strong company culture, management commitment, strategic planning and measurement, communication and teamwork.

All operations utilise key performance indicators (KPIs) that measure our Accident Frequency Rate, our Lost Time Incident rate and our percentage sickness absence.

Pride

Customer Service is paramount to our continued success and growth within our business. This is key to how we interact with both external customers and each other. We take pride in everything we do - this includes pride in our work, pride in how we communicate, pride in our colleagues, and pride in Pattonair.

Our PRIDE programme started in the summer of 2013, and has become a way of life for our business.
Pride has a set of ’12 Customer Service Commitments’ that are linked to our core values, ensuring we provide excellent customer service, and stay true to our values.

Pattonair Pride Logo

 

Pride is our ability to provide a better service, both internally and externally, it’s our differentiator. We are proud to be leading the way in customer service excellence.